Service Design

We see Service Design as a tool to revolutionise the way our clients engage their customers using digital channels and devices. A heritage of strong design combined with an inherent thirst for innovation means we never lose focus of businesses ever changing requirements for Internet services.

We believe in Web 3.0 in which personalisation is driven by open portable identity, ubiquitous connectivity and a latent respect for privacy. For businesses this means increased customer loyalty and lower marketing overheads as a result of improved hit rate.

Our thinking is that customers will respect and commit to brands personally relevant to themselves. A non intrusive and ultimately more fruitful approach is the result. Businesses ready to re-think their relationship with their customers will reign supreme. We're ready to help with that.

Our end-to-end offering covers all the steps necessary for turn key delivery: we analyse both your business environment and needs, design the solution and then deliver them. What's more, we are well versed with formal processes, such as RUP and Agile methodologies, which enable us to function in many roles even in the most demanding projects.

We will help you to

  • Align your marketing strategies with new forms of consumer evaluation and ways to best engage brands.
  • Stay in touch with Internet trends and innovations.

We design

  • Internet driven service concepts chiefly for marketing purposes
  • Social services, communities
  • User Experiences with focus on a strong ‘wow-factor'.
    • User interaction models including mobile and ubiquitous channels.
    • Visualisation and Multimedia elements.

We offer expertise in

  • Idea generation and innovation
  • Interaction and Information architecture design; rapid prototyping
  • Visual design
  • Technical design and implementation planning
  • Project and Product management.
  • Process consulting
  • Internet business consulting